What makes Hill Country Springs Different?
Unlike the competition, we are a local company. Our water is drawn from a protected source on our 23 acre property and our quality of products and service are a step above the rest.
What types of water do you provide?
We carry several types of water including: Spring water, Drinking water, Purified water, High pH/Alkaline Water, case water and commercial reverse osmosis water filtration system.
What if I live in a secure building or gated community?
Once you have completed your order, your driver will contact you to confirm your order and review the specifics of the delivery location-including your building's or development's security situation. We currently deliver to many buildings and developments with different levels of security. There is a good chance that your driver is familiar with the security issues involved in delivering to your location.
Do I have to lift anything when my delivery arrives?
We recommend you are home for your first delivery especially if you have ordered a water dispenser and our big bottles. If you are a big bottle customer who ordered a dispenser, we prefer the driver sets your water dispenser and water bottle for you to ensure that it is working properly. She or he will also show you how to replace the bottle when it is empty. If you need help during one of your regularly scheduled deliveries and are home to receive your deliveries, your driver will be happy to assist you with replacing an empty water bottle with a full one or moving any of our products
What happens if I run out or something goes wrong with my equipment?
Just give us a call at 512.280.4037 and we will send some one out to fix any problems you may have.
Can I change the number of beverages I receive per delivery?
Absolutely! We know things change, that's why you can change your order at any time, before the delivery is made, without penalty. Feel free to modify your account online, emailing us or calling!
Are your bottles recyclable?
Yes, we sanitize and recycle these bottles until they are ready to be recycled.
About our Water Dispensers
We 2 types of coolers for a monthly rental fee. If the until stops working or you don't feel like cleaning it, give us a call and we'll get it replaced, at no charge!
How should I store the water?
Bottled water should be stored in a cool (i.e. room temperature), dry environment away from sources of odor, such as household cleaning products, solvents such as gasoline, paint thinners and other toxic or odorous materials, and away from direct sunlight. A partially consumed bottle should be capped when not being consumed.
How will you bill me?
Commercial accounts are on a net 30 schedule and residential accounts will be billed on the first business day of each month, for the previous month's bills.
How long can unopened bottles of water be stored?
The FDA, which regulates the bottled water industry, does not require a shelf life for bottled water, but we would recommend no longer than 2 years for bottled water.