What makes Hill Country Springs Different?
Unlike the competition, we are a local company. Our water is drawn from a protected source and our quality of products and service are a step above the rest.
What types of water do you provide?
We carry several types of water including: Spring water, Drinking water, Purified water, High Alkaline Smart Water, half liter individually bottled drinking water and commercial reverse osmosis water filtration system.
What if I live in a secure building or gated community?
Once you have completed your order, your driver will contact you to confirm your order and review the specifics of the delivery location-including your building's or development's security situation. We currently deliver to many buildings and developments with different levels of security. There is a good chance that your driver is familiar with the security issues involved in delivering to your location. In rare cases, security measures make it impossible for us to make deliveries. If this happens at your residence, we will cancel your account at no charge.
Do I have to lift anything when my delivery arrives?
We recommend you are home for your first delivery especially if you have ordered a water dispenser and our big bottles. If you are a big bottle customer who ordered a dispenser, we prefer the driver sets your water dispenser and water bottle for you to ensure that it is working properly. She or he will also show you how to replace the bottle when it is empty. If you need help during one of your regularly scheduled deliveries and are home to receive your deliveries, your driver will be happy to assist you with replacing an empty water bottle with a full one or moving any of our products
What happens if I run out or something goes wrong with my equipment?
Just give us a call at 512.280.4037 and we will send some one out to fix any problems you may have.
Can I change the number of beverages I receive per delivery?
Absolutely. We know things change, that's why you can change your order at any time without penalty. Feel free to modify your account online or by contacting a customer service rep.
Are your bottles recyclable?
Yes, the bottles and containers that you purchase at retail outlets are all recyclable. Furthermore, if you are a Home and Office Delivery customer, your 3 and 5-gallon containers are returnable, and can be washed, sanitized and re-used. We sanitize and recycle these bottles ourselves in our Home and Office delivery business, where we lead the industry in re-using 3 and 5-gallon bottles.
About our Water Dispensers
We provide a range of water dispensers, including multi-temperature dispensers that provide instant hot and cold water.
How should I store the water?
Bottled water should be stored in a cool (i.e. room temperature), dry environment away from sources of odor, such as household cleaning products, solvents such as gasoline, paint thinners and other toxic or odorous materials, and away from direct sunlight. A partially consumed bottle should be capped when not being consumed.
Do I need a water dispenser?
By choosing one of our money-saving Flexible Plans, you have the option of one of our premium-quality water dispensers. Already have a water dispenser? No problem, you can continue to use your existing water dispenser. Don't have room for a water dispenser? You can choose one of our convenient case plans and receive On-the-go sizes that are ready for the fridge!
Pricing, Billing and Payments
We offer easy and convenient ways to pay you bill and manage your billing and payment options for your beverage delivery service. You can pay directly from the invoice or receive monthly billing statement.
How will you bill me?
We will bill you according to the payment method you establish when you sign up for your bottled delivery service. Depending on your delivery location, your first invoice may include an account deposit. All invoices will also reflect charges for any additional products ordered, as well as taxes and fees associated with your deliveries.
How long can unopened bottles of water be stored?
The U.S. Food and Drug Administration (FDA), which regulates the bottled water industry, does not require a shelf life for bottled water. Bottled water can be used indefinitely if stored properly, but we recommend no more than two years for non-carbonated water, and one year for sparkling water.
Why should I drink spring water? How is it different from tap water?
Taste, for starters. Many people are turned off by the aftertaste that comes from some chlorinated tap water. Then there's the question of quality. Many now worry about the threat of lead, chemicals or microorganisms in some public water systems. At Nestlé Waters North America, we are vigilant about selecting our spring sources; exacting about advanced filtration, bottling and packaging. We have to be-unlike public systems, our water is meant only for drinking. Convenience is another factor. You can't take your kitchen sink with you, but you can take the delicious, natural refreshment of spring water in an unbreakable, re-sealable user-friendly bottle-in a wide variety of shapes and sizes. That's why you see so many people toting bottled water wherever they go. Healthfulness, too. Recognizing that water is an important part of maintaining a healthy lifestyle, people are relying on bottled spring water not just for its great taste, high quality and convenience-but also for its role in helping them to achieve their personal health goals.
How are your returnable bottles managed in the Hill Country Springs factory?
Our 3 and 5 gallon bottles are designed to be reusable. This decreases the use of raw materials and reduces waste. Each bottle goes through a vigorous and multi-barrier process that thoroughly inspects, cleans and sanitizes the bottles. When our route delivery staff collects empty bottles in the field, they are screened visually. If there are obvious sources of contamination, suspect bottles are removed from the supply chain and recycled. Bottles that pass this screening step are returned to the distribution branch and then transported back to the factory. At this point, each trailer of bottles is re-inspected and evaluated by trained staff. If any remaining bottles are deemed suspect, those bottles are recycled. Bottles that pass all of these examinations are washed with hot detergent, sanitized with disinfectant, rinsed, then filled with water and capped. Each of these processes is tested for efficacy throughout the day. And hundreds of tests are performed each day inside the factory to safeguard the quality of our bottled water products. These include repeated tests on the water itself, tests on the contamination detection and cleaning equipment used in the bottling process, and inspections by our staff.